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Effective Date: October 2, 2025
Welzon Ride (Welzon Business (OPC) Private Limited) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we ensure your information remains secure.
Information We Collect
- Registration Information: Full name, mobile number, email address, date of birth (when required)
- KYC/Driver Documents: Driving license, vehicle registration certificate, Aadhaar/PAN (where applicable)
- Location Data: GPS location for ride booking, live tracking, and safety purposes
- Payment Information: Transaction IDs, wallet information (Note: Sensitive payment details like card/UPI information are directly handled by our payment gateways like Razorpay)
- App/Website Usage: Browsing patterns, app logs, device information for service improvement
How We Use Your Information
- Process ride bookings, payments, and generate receipts
- Conduct KYC verification for safety and fraud prevention
- Improve our services, send offers and notifications (with your consent)
- Comply with legal requirements and regulatory obligations
- Provide customer support and resolve issues
- Ensure platform security and prevent misuse
Data Sharing Policy
We do NOT sell or distribute your personal information to third parties without your consent. However, we may share data with authorized third parties in necessary cases such as:
- Legal orders and compliance requirements
- Fraud investigation and prevention
- Payment processing through trusted gateways
- Emergency situations for safety purposes
Data Security Measures
- SSL/TLS encryption ensures secure data transmission (https)
- Payment records are processed only through certified payment gateways (Razorpay, etc.)
- Internal access is restricted to authorized personnel only
- Regular security audits and updates to protect against threats
- Data is stored in secure, encrypted databases
Your Rights and Choices
- View, update, or correct your personal information
- Request deletion of your personal data by contacting support@welzonride.com
- Opt-out from promotional communications anytime
- Control location permissions through your device settings
- Access your data and understand how it's being used
Note: Some records may be retained for a limited period due to legal or audit requirements.
Cookies Policy
We use cookies on our website to enhance user experience, analyze traffic, and personalize content. You can block or delete cookies through your browser settings, though this may affect website functionality.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our main page with an updated effective date. Continued use of our services after policy changes constitutes acceptance of the revised policy.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Inactive accounts may be archived or deleted after appropriate notice periods.