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Effective Date: October 2, 2025
Acceptance: By using Welzon Ride services (Welzon Business (OPC) Private Limited), you agree to these terms and conditions.
Eligibility Requirements
Our services are available only to individuals who are 18 years of age or older. By using our platform, you confirm that you meet this age requirement and have the legal capacity to enter into this agreement.
Account Security
- Users must provide accurate and truthful information during registration
- Keep your password secure and do not share login credentials
- Report any unauthorized account access immediately to support@welzonride.com
- You are responsible for all activities conducted through your account
- Multiple accounts per user are not permitted
Booking & Payment Terms
- Ride fares are calculated based on rates displayed in the app/website
- Payment can be made through online methods, digital wallets, or cash
- We comply with payment gateway terms and security standards
- Dynamic pricing may apply during peak hours or high demand
- All transactions are processed securely through certified payment partners
Cancellation Policy
Cancellation charges may apply for user-initiated cancellations. Detailed cancellation and refund policies are available in our Refund Policy document.
Free Cancellation
Cancellations within the first 2 minutes of booking are typically free of charge, subject to driver availability and location conditions.
Driver & Vehicle Standards
- Welzon Ride operates as an aggregator platform connecting riders with independent drivers
- Drivers must complete KYC verification with valid documents
- Vehicle registration papers, insurance, and fitness certificates are mandatory
- Drivers undergo background verification and document validation
- Vehicle condition and driver behavior standards must be maintained
- Drivers are independent contractors, not employees of Welzon Ride
Safety & Conduct
We maintain a zero-tolerance policy for inappropriate behavior. Accounts may be suspended or terminated for:
- Harassment, discrimination, or abusive behavior
- Fraudulent activities or policy violations
- Safety violations or illegal activities
- Multiple complaints or poor ratings
- Non-compliance with platform guidelines
Limitation of Liability
Welzon Ride provides the platform for connecting riders and drivers. While we strive to ensure safe and reliable service:
- We are not liable for indirect, special, or consequential damages
- Our liability is limited to the fare amount for the specific trip
- We provide support and mediation but cannot guarantee outcomes
- Users participate at their own risk and discretion
- Insurance coverage is the responsibility of individual drivers
Policy Modifications
We reserve the right to modify these terms without prior notice. Updates will be published on our website with revised effective dates. Continued use of our services after changes constitutes acceptance of new terms.
Founder Member Program
- Founder Members: Early adopters who register 2W, 3W, 4W vehicles across India
- Lifetime Commission: ₹1/km passive income for life without additional effort
- Branch Manager Opportunity: Recruit 10 Founder Members to become Branch Manager
- Multi-Level System: 20-level active income structure
- Ownership Rights: Become a stakeholder in the Welzon ecosystem
Branch Manager System
- Fixed Salary: Monthly guaranteed income plus performance incentives
- Regional Authority: Complete responsibility for assigned territory
- Driver Management: Recruit, train, and support new drivers
- Business Ownership: Branch Managers have ownership rights in their regions
- Growth Opportunities: Expand to multiple territories and increase earnings
₹50 Emergency Fund
- Every driver maintains ₹50 in their wallet as emergency fund
- Immediate assistance available for drivers in distress
- This is the driver's own money; company acts as facilitator only
- Fund ensures quick resolution of emergency situations
- Demonstrates our commitment to driver welfare and safety
Governing Law
These terms are governed by Indian law and subject to the jurisdiction of Surat, Gujarat courts. Any disputes will be resolved through arbitration or appropriate legal channels as per Indian legal framework.
Service Availability
Services are subject to availability in your area. We strive for 24/7 availability but cannot guarantee service during extreme weather, technical issues, or other unforeseen circumstances.